It's Back-to-Troop Season!

Back-to-troop season means all new everything! New fall programs and experiences. New badges and journeys to explore. New stylish uniforms for our Cadettes, Seniors and Ambassadors.

And a fresh mentality and outlook on the Girl Scout experience to help take it all in stride.

As we shift to both virtual and in-person programming for the new Girl Scout year, we want your girl to be with us every step of the way.

When you renew her annual $25 membership dues, she renews her access to her local troop, council programming, individual leadership opportunities, and a global network of experiences.

RENEW HER MEMBERSHIP

_{Not yet a member? Join now.
Trouble logging in?}

Renewal and Registration Help

How to Renew a Troop

If you’re already registered as a troop leader, you can renew the members of your troop!

Log in to your My Account Member Profile »
Select the TROOPS tab.
- If you lead multiple troops, you can view each by clicking the box on the left.
Change current year to next year located in the top right corner.
You should see renewal choices in a drop box for each position showing as “Time to Renew for 2020!”
- Choose RENEW NOW for any members that are continuing;
- Choose RENEW LATER if you’re not sure about a member or the parent will be completing the renewal (This allows them to renew later);
- Choose DON’T RENEW/CANCEL if the member will not be returning to this position at all;
- If there is no renewal box next to a troop member, contact the Registration Help Desk with detailed information.
Once you’ve made your selections, click CONTINUE to review your transaction, then select CONTINUE again to reach the payment screen
Enter your payment information and choose CONTINUE
That’s it! You should receive a receipt in your email shortly. The troop leader will receive a confirmation email.

Contact the Registration Help Desk

We are here to help! If you have any questions regarding registration, contact our Registration Help Desk.

1-855-ILOVEGS(456-8347), ext. 6720 | RegHelp@girlscoutsgcnwi.org.

Download Essentials of Registration [PDF]

My troop is not continuing, can I still be a Girl Scout?

Yes, you can still be a Girl Scout! Join another troop, join a Virtual Troop, or join us as a Juliette, an independent Girl Scout!

How to Renew a Girl/Family

Sign in to your My Account Member Profile
Select the MEMBERSHIP tab.
Change current year to next year located in the top right corner.
You should see renewal choices for each individual showing as “Time to Renew for 2020!”
- Choose RENEW NOW for any position(s) you are continuing (If you are renewing an adult, you must renew the bold ADULT MEMBERSHIP);
- Choose RENEW LATER if you’re not sure (You can renew later);
- Choose DON’T RENEW/CANCEL if you are never returning to this position;
- To change troops, select ADD A ROLE for that member.
  - Search for your troop or service unit number
    - If it does not show, select UNSURE and enter your number when asked “Why are you unsure?”
    - Proceed to renew the “unsure” position.
  - Or you can renew with your current troop and contact us to complete a troop transfer.
- If there is no renewal box next to a family member, contact the Registration Help Desk with detailed information.
Once you’ve made your selections, click CONTINUE to review your transaction, then select CONTINUE again to reach the payment screen.
If you require financial assistance, check the box labelled REQUEST AID for each membership.
That’s it! You should receive a receipt in your email shortly.
If you registered for a troop position which requires a background check you will receive an email from our vendor. Once you receive the approved background check from our vendor your account will change from in progress to active.

Contact the Registration Help Desk

We are here to help! If you have any questions regarding registration, contact our Registration Help Desk.

1-855-ILOVEGS(456-8347), ext. 6720 | RegHelp@girlscoutsgcnwi.org.

Download Essentials of Registration [PDF]

How to Add a New Family Member

Sign in to your My Account Member Profile
On the MEMBERSHIP tab, select ADD AN ADULT or ADD A GIRL, then GO.
- To prevent duplication when adding members, first review information listed in the FAMILY PROFILE tab.
Complete the form and select CONTINUE .
Search for the troop or service unit number. Do not delete the zip code. Doing this can place you in another council.
- If it does not appear, select UNSURE and enter the desired troop number or position when asked “Why are you unsure?”
On the BECOME A MEMBER page, select the correct membership year at the top, and complete the form (Our year runs Oct. 1 – Sept. 30).
- If you do select the wrong membership year, contact the Registration Help Desk immediately.
Once you have made your selections, click CONTINUE to review your transaction, then select CONTINUE again to reach the payment screen.
- If you require financial assistance for a membership, check the box labelled REQUEST FINANCIAL AID.
That’s it! You should receive a receipt in your email shortly. If you registered for a troop position which requires a background check you will receive an email from our vendor. Once you receive the approved background check from our vendor your account will change from in progress to active.

Contact the Registration Help Desk

We are here to help! If you have any questions regarding registration, contact our Registration Help Desk.

1-855-ILOVEGS(456-8347), ext. 6720 | RegHelp@girlscoutsgcnwi.org.

Download Essentials of Registration [PDF]

How to Register a New Girl Member

If your family has never been registered for Girl Scouts, use the following directions.

From the GSGCNWI homepage, select JOIN on the homepage and then CONTINUE.
Fill out the inquiry form (your email address will become your username) and select CONTINUE.
Enter the desired troop or service unit number and expand the search radius.
- If the troop is not found, select UNSURE and enter the desired troop number when asked “Why are you unsure?”
Keep your zip code in the search box (Other councils use the same troop numbers, and you don’t want to accidentally register in another state).
Select the correct membership year, complete the form and CONTINUE (Our membership year runs Oct. 1 – Sept. 30).
- If you do select the wrong membership year, contact the Registration Help Desk immediately.
Review your membership selections before choosing CHECK OUT.
- You can also choose ADD ANOTHER MEMBERSHIP button if you wish to register more girls or adults in your household.
- If you require financial assistance for a membership, check the box labelled REQUEST FINANCIAL AID.
- At checkout you may also choose to give a donation; these funds go to our Family Partnership program, which provides critical funding to girls in our area.
Once you’ve carefully read through the options, select CONTINUE to proceed with payment
That’s it! You should receive a receipt in the inbox of the email you provided
- This email includes a link that will allow you to set up your MEMBER COMMUNITY profile, where you can register other family members and renew when the time comes. The troop leader will receive a confirmation email.

Contact the Registration Help Desk

We are here to help! If you have any questions regarding registration, contact our Registration Help Desk.

1-855-ILOVEGS(456-8347), ext. 6720 | RegHelp@girlscoutsgcnwi.org.

Download Essentials of Registration [PDF]

How to Register a New Adult Volunteer

If your family has never been registered for Girl Scouts, use the following directions.

From our website homepage, select VOLUNTEER and then CONTINUE.
- If you wish to volunteer directly with a troop, select VOLUNTEER WITH A TROOP.
Fill out the inquiry form (your email address will become your username), select I WANT TO JOIN AS A VOLUNTEER, and then CONTINUE.
Enter the desired troop or service unit number.
- If the troop is not found, select UNSURE and enter the desired troop number when asked “Why are you unsure?”
Keep your zip code in the search box (Other councils use the same troop numbers, and you don’t want to accidentally register in another state).
Select the correct membership year, complete the form and select CONTINUE (Our membership year runs Oct. 1 – Sept. 30).
- If you do select the wrong membership year, contact the Registration Help Desk immediately.
Review your membership selections before choosing CHECK OUT.
- You can also choose ADD ANOTHER MEMBERSHIP button if you wish to register more girls or adults in your household.
- If you require financial assistance for a membership, check the box labelled REQUEST FINANCIAL AID.
- At checkout you may also choose to give a donation; these funds go to our Family Partnership program, which provides critical funding to girls in our area.
Once you’ve carefully read through the options, select CONTINUE to proceed with payment
That’s it! You should receive a receipt in the inbox of the email you provided
- This email includes a link that will allow you to set up your MEMBER COMMUNITY profile, where you can register other family members and renew when the time comes
- If you registered for a troop position which requires a background check you will receive an email from our vendor. Once we receive the approve background check from our vendor your account will change from in progress to active.

Contact the Registration Help Desk

We are here to help! If you have any questions regarding registration, contact our Registration Help Desk.

1-855-ILOVEGS(456-8347), ext. 6720 | RegHelp@girlscoutsgcnwi.org.

Download Essentials of Registration [PDF]

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your council’s Customer Care team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact your council’s Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Your council’s Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your council’s Customer Care team if you’d like to be listed as your household’s preferred contact.
You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact your council’s Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
Check your member profile to make sure you’re listed as a volunteer in the troop.
Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
If your background check has expired, you may lose access until it is up-to-date.

Contact the Registration Help Desk

We are here to help! If you have any questions regarding registration, contact our Registration Help Desk.

1-855-ILOVEGS(456-8347), ext. 6720 | RegHelp@girlscoutsgcnwi.org.

Download Essentials of Registration [PDF]

Registration FAQs

Q. I cannot find my daughter’s school.
A. To find the correct school enter a shorter version of the name.
For example: William Murphy -> Murphy

Q. I am a leader and cannot find the financial aid box.
A. Financial Aid must be requested through the family online account.

Q. I have a new member that cannot find our troop.
A. Your troop has either reached the maximum you desired, or it is not displayed in the catalog. Contact the registration help desk to display the troop.

Q. Why does my account list “In process”?
A. Your background check has not completed the process. Either you did not submit it, or it has not returned from our vendor. Once we receive the background check your role will become active.

Q. How can I get a new background check link?
A. You can get a new background check link by calling or emailing the registration help desk.

Q. When I click on JOIN it says the system recognizes me, but I haven’t been a member.
A. You have a household listed in our registration system. Once you have a family member in Girl Scouts you will need to register through My Account located in the top right corner of the homepage. Your email is your user name.

Q. I keep trying to register, but it won’t work.
A. Please contact the registration help desk for assistance. We can help you register over the phone.

Q. I moved and cannot figure out how to register.
A. As families move they must request a transfer of the records to the new council. Please contact the registration help desk.

Q. I am a lifetime member. Is there anything I need to do annually?
A. Yes, all lifetime members should log into their online account and renew the adult role each year. This allows the years of service to keep up-to-date.

Q. I have two daughters and I want to participate in two troops. Do I need to pay twice?
A. No, each member of Girl Scouts pays one annual membership per year. You can volunteer with several troops or roles.

Q. I registered my daughter and cannot figure out how to get into my account.
A. When you completed the registration you were sent an email containing a password reset link from the member community. Please click on the link to set up your password. If you cannot find the email contact the registration help desk and we can resend it to you.

Contact the Registration Help Desk

We are here to help! If you have any questions regarding registration, contact our Registration Help Desk.

1-855-ILOVEGS(456-8347), ext. 6720 | RegHelp@girlscoutsgcnwi.org.

Download Essentials of Registration [PDF]

Early Renewal Benefits

Exclusive Early Renewal Benefits

Famillies who renewed their membership by June 30 received the following perks:

FREE More to Explore membership patch
FREE ticket to our inaugural Sneaker Ball!
15% off one week of Summer Camp Revamp!

If you need additional assistance with renewing or joining, contact our registration help desk at reghelp@girlscoutsgcnwi.org or call us at 855-456-8347.